Frequently Asked Questions

A one-stop China medical care platform built for international patients

FAQ

Frequently Asked Questions

Platform / Facility Basic Services
Appointments, Remote Consultation & Record Submission
Visa, Entry, Travel & Accommodation
In-Hospital Visits, Language & Medical Support
Fees, Payment, Commercial Insurance & Refunds
Post-Op Follow-Up, Privacy, Compliance & After-Sales
001
Why is professional cross-border care planning necessary?
Every step of major-disease treatment is critical — each choice directly affects cure rates and recovery quality. Modern clinical medicine has an extremely high threshold; ordinary patients cannot judge the quality or suitability of treatment plans. There is a natural information barrier between doctors and patients, and cognitive gaps can easily lead to misdiagnosis and delayed treatment. Medical standards vary significantly across countries, and the ceiling of available medical resources determines the ceiling of outcomes.
002
What are "international medical services in China"?
International medical services in China refer to overseas patients traveling to China for diagnosis, surgery, health check-ups, or second medical opinions, with full-process support from international medical centers — including appointment booking, translation, care coordination, and follow-up management. Many Grade-A tertiary hospitals and international hospitals in China have established international patient centers offering multilingual support and standardized medical service systems.
003
Why seek medical treatment in China?
China offers world-leading clinical experience and techniques in oncology, cardiology, neurosurgery, and more. Major tertiary hospitals handle large case volumes with complete expert teams, while treatment costs remain more favorable than in Europe or the US. Combined with unique traditional Chinese medicine resources and an improving international medical service system, overseas patients can access high-quality care at a reasonable cost.
004
Which hospitals can receive international patients?
We partner with the international medical departments of leading tertiary hospitals in Beijing, Shanghai, Guangzhou, and other cities, as well as renowned international hospitals — all licensed for international medical services with multilingual capabilities. We match you with the right hospital and expert team based on your condition and needs.
005
How do I book an appointment at a Chinese hospital?
Simply submit your medical records and treatment needs. Our medical consultants will complete an assessment within 1–2 business days and provide an appointment plan, securing specialist slots and scheduling your visit — no need to contact the hospital yourself.
006
How are medical fees paid?
Costs are estimated from the treatment plan after the second opinion, with a transparent breakdown before you commit. International credit cards, wire transfers, and other payment methods are accepted, and some partner hospitals support direct billing with commercial insurance — subject to each hospital's policy.
007
What if the treatment I need is not listed on the website?
The website lists only a selection of representative programs. Contact us directly and submit your medical records — our medical team will assess feasibility and design a personalized diagnosis and treatment plan for you.
008
Can I combine Western medicine with traditional Chinese medicine?
Yes. Many tertiary hospitals in China run integrated medicine centers that combine standard Western treatment with adjunct therapies such as herbal medicine and acupuncture to ease side effects and support recovery. The exact plan is determined after evaluation by your attending physician.
009
What fees does your platform charge international patients?
We charge transparent service fees based on the services provided — mainly care planning, appointment coordination, medical translation and accompaniment, and follow-up management — with a full quotation before signing. Medical fees charged by the hospital are settled directly between you and the hospital, with no markup from us.
010
What are the partner hospitals' credentials? Are the doctors capable of treating international patients?
Our partner hospitals are tertiary hospitals licensed for international medical services or renowned international medical institutions, many accredited by JCI. Attending specialists often have overseas training experience and are supported by professional medical interpreters, ensuring smooth communication and standardized care for international patients.