Frequently Asked Questions

We are a medical care coordination platform and do not provide medical diagnosis or interfere with physicians’ treatment plans. All clinical decisions are made independently by the treating physicians at the hospital. Our role is limited to coordinating appointments, travel arrangements, interpretation, and other logistical support services.

1. A scanned copy of the passport identification page
2. Complete medical records, including imaging (CT/MRI), laboratory test reports, and surgical records (documents in English or Chinese are accepted)
3. A basic health questionnaire (available for download on our website)

Once the required materials are submitted, we will arrange a remote evaluation by a medical specialist within one business day, followed by a proposed treatment plan and cost estimate.

Yes. Remote consultations are available before you travel to China. They include a video consultation with a medical specialist, a preliminary treatment plan, and an estimated cost. The remote consultation is intended for preliminary assessment only. For surgical or interventional treatment, an in-person consultation in China is required. The remote consultation report may also be used as supporting documentation for insurance reimbursement in your home country or for visa applications.

Submit medical records → Specialist evaluation (1–2 business days) → Official hospital invitation letter issued (2–3 business days) → Confirm travel arrangements and appointment.

Routine health checkups and general internal medicine consultations can typically be scheduled within 7 days. For highly sought-after specialists in oncology and reproductive medicine, we recommend booking 2–4 weeks in advance.

Appointments can be rescheduled free of charge up to 7 business days before the scheduled visit. Changes made within 7 days may be subject to a small hospital reservation fee. If you would like to switch to a specialist in a different department, we can rematch you with an appropriate specialist and reassess your case at no additional charge.

Visa Requirements for Medical Treatment in China

For short-term health checkups and minimally invasive procedures requiring a stay of 30 days or less, travelers may apply for an L Visa (Tourist Visa) where applicable. Family members accompanying the patient may apply for an S Visa or Q Visa, depending on their circumstances. For long-term treatments such as chemotherapy, radiotherapy, or rehabilitation requiring a stay of more than 90 days, a visa appropriate for the intended purpose and duration of stay is recommended.

Citizens of certain countries may also be eligible for China’s 240-hour visa-free transit policy for short-term medical visits, subject to applicable requirements, such as having a qualifying connecting itinerary and not returning to the country of departure. Eligible travelers may stay for up to 10 days.

After entering China visa-free, eligible travelers may apply for an extension of their permitted stay or the appropriate residence/visa authorization in China, subject to local regulations. Travelers from countries not eligible for visa-free entry should generally apply for the appropriate long-term visa before traveling to China. Depending on the visa type granted, the maximum permitted stay may be up to 180 days.

An official medical invitation letter issued by the hospital may be required for visa applications. The letter typically includes the patient’s name, passport number, treatment period, estimated medical expenses, and the hospital’s official seal. We can assist in coordinating with the hospital to obtain the required documentation.

For personalized travel and visa guidance, please leave us a message and consult with our medical advisors. We will provide recommendations based on your treatment needs and travel plans.

We provide dedicated transportation between the airport, hospital, and hotel. We can also assist with booking international-standard hotels or serviced apartments near the hospital, with options for patients to stay alone or share accommodation with family members.

During hospitalization, one family member may accompany the patient in the international ward, where available. Hospital dining facilities offer a variety of international cuisines, as well as customized halal and vegetarian meal options.

For prescription medications for personal use, travelers should carry the original prescription from their physician and bring only the quantity required for their personal course of treatment. Psychotropic medications, biologic products, and injectable medications may require advance declaration or additional documentation. We provide guidance on medication declaration and customs requirements for entry into China.

All International Medical Departments can provide a complete set of English-language medical documents, including diagnostic reports, laboratory test reports, and discharge summaries. These documents are officially stamped by the hospital and can be used for insurance claims in your home country and for follow-up treatment and care.