Часто задаваемые вопросы

All international patient wards are private VIP rooms equipped with a private bathroom, satellite TV with multilingual channels, a companion sofa, and meal delivery services. Unlike standard multi-patient wards, these rooms are designed to provide greater privacy, comfort, and convenience for international patients and their families.

Emergency departments at the International Medical Centers of our partner hospitals are available 24/7. A 24-hour dedicated support hotline is also available. If you experience any sudden discomfort or medical emergency, you can contact our coordinators at any time, and we will assist in arranging priority access to emergency medical care.

The package quotation clearly itemizes the costs of medical consultation, hospital coordination, interpretation, itinerary planning, and other related services.

The quotation does not include international round-trip airfare, hotel accommodation and meals, additional consumable medical supplies paid for by the patient, or special nursing services.

All charges are clearly itemized in the quotation, with no hidden fees.

We accept Visa and Mastercard international credit cards, cross-border bank transfers, RMB cash, Alipay, and WeChat Pay. We can also assist international patients with setting up Alipay or WeChat Pay for use in China.

We work with more than 30 international health insurance providers, including Bupa, Cigna, AXA, and Allianz, to support direct billing with participating hospitals. Subject to the terms and coverage of your insurance policy, eligible medical expenses can be settled directly with the hospital, so you may not need to pay the full amount upfront.

Advance payments are eligible for a full refund if the order is canceled within 20 hours. Any applicable bank fees or charges associated with cross-border transfers will be automatically deducted by the banking system.

Payments are non-refundable after 24 hours. However, if the appointment cannot proceed due to circumstances beyond the patient’s control, such as hospital scheduling changes or applicable policy restrictions, a full refund will be provided.

We provide a complete set of standardized English medical documents, including medical invoices, itemized expense statements, and diagnostic certificates. You may submit these documents directly to your health insurance provider in your home country to apply for reimbursement. Some insurance providers may require pre-authorization or advance notification before treatment.

After completing treatment, we provide 90 days of complimentary online follow-up care, including video consultations with the treating physician to address post-treatment questions or concerns.

For long-term follow-up, the treating physician can provide follow-up plans and prescriptions online, where permitted by applicable regulations, and guide you in coordinating continued care with a local hospital.

We strictly comply with applicable cross-border data privacy and protection requirements. Patients’ medical data is encrypted and securely stored, with access limited to the treating physician and designated patient coordinator.

No personal or medical information will be shared with any third party without the patient’s written authorization. Our platform also maintains recognized information security certifications to protect the confidentiality and security of patient data.

If the treatment outcome does not meet expectations, we can coordinate a complimentary remote second assessment with the treating physician to review the case and provide a revised treatment plan. If further in-hospital treatment is required, preferential rates under our cooperation agreement may be available.

Medical outcomes vary from patient to patient. We do not guarantee treatment outcomes or a cure, and all relevant medical risks will be explained and documented in writing before treatment.